Did anyone received their purchased items from deluge_r58

Question

Hello everyone.I purchased an item form deluge_r58 on September 24th to arrive between October 27th and November 12th from China. the seller sold all 50 items in stock. and on October 6th the seller posted the item as shipped. A few days after the account was closed, removed item history, and no longer there even though they offered return policy through December which is no longer there.My question, did anyone purchased items from deluge_r58 received their purchased item?And should we get worri...

eastlaneave · Answer

@a.nassiry

If the account is closed, it's likely there is a problem.

I am sorry this happened.

eBay's Money Back Guarantee should apply: https://www.ebay.com/help/policies/-/ebay-money-back-guarantee-policy?id=4210

Here is how to formally request a refund of your full payment:

1) Look at your purchase history here: https://www.ebay.com/mye/myebay/purchase

- View Order Details

- Check the Estimated Delivery Date for your purchase, and

- Check the tracking for your purchase

When it is past the estimated delivery date (and there is no tracking, or the tracking doesnâ€™t show that is close to delivery):

2) Open an "Item Not Received Case". You can do that right here by clicking on the photo of your item and following the steps: https://www.ebay.com/help/buying/-/reporting-item-didnt-receive?id=4042

(If it is not yet time for a case to be opened, it will give you the exact date after you click the photo.)

You will be able to select whether you want the Item or a Refund

-- You have 30 days from the estimated delivery date to open a case)

3) You can check the status of your case here:

https://www.ebay.com/help/ip?topicId=4667

The seller must respond within 3 business days to provide a delivery update, offer a replacement, or give you a refund. - The seller's account is closed so eBay will rule in your favor.

--->> Important - Find the date in step 2 and mark your calendar to open the case on that day.