Developer account suspended

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My developer account was suspended because of "A recent audit revealed your eBay App ID (Client ID) is not secured." and I failed to notice the emails.

The email mentioned that the app might be suspended (fair enough) but now my developer account has been suspended, and I cannot log in to change the Client ID. Responding to the notification email hasn't helped so far, and I don't see where else I can go to get my account reinstated.

Does anyone have a link where I can go to get this taken care of?

Thanks

midnightyell

597 View listings

Posted 1 year ago·Last reply 1 year ago

3 comments

jtzvwbug

Mentor1 year ago

🐞 Community Volunteer | USA |160 View listings

Hi @midnightyell

Contacting eBay customer service:

Best Option:
To request a call back from eBay, click on this link > Request a call back

If you "Require" a chat option to communicate with an Agent, you'll have to answer some questions with the eBay Automated Assistant before the assistant notifies an Agent:

Click on the Contact eBay link (below) and scroll down to "Need more help?"
Select one of the options: Selling or Buying
Click on the appropriate topic.
Find the "Chat with our automated assistant" link.
If your questions remain unanswered: Type Agent into the text box.

Click on this link to begin an eBay Chat > Contact eBay

eBay Customer Service help is also available on social media:

> www.facebook.com/ebay
> www.X.com/ebay

> eBay for Sellers: Instagram

Do Not Post Your Account Information Publicly. Use the private messaging options:

You'll need to provide your user ID, your name, your address, and the registered email address attached to your account. Also, be sure to give them plenty of details.

The eBay Agents usually respond in a day or two and may research the situation better than the "Request a call back" agent or a "chat session" agent.

midnightyell

OP1 year ago

597 View listings

Thanks for the response.

I've gone through the chat option for support on ebay.com. They're a separate organization from developer support, and "are unable to assist [me] in this matter".

Their suggestion was to create a new account so that I can open a ticket to get my other account re-opened.

jtzvwbug

Mentor1 year ago

🐞 Community Volunteer | USA |160 View listings

"Their suggestion was to create a new account so that I can open a ticket to get my other account re-opened."

@midnightyell

You're welcome.

Do you use social media? The agents there have more time to research issues and respond (and just maybe...you won't have to do as suggested).