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DENIED IMMEDIATE CANCEL REQUEST
I ORDERED ITEM ON FRIDAY 8-28 AND CANCELLED IT 5 MINUTES LATER. GOT EMAIL THAT MY CANCEL REQUEST WAS DENIED AND ITEM STILL HAS NOT YET SHIPPED, SO WHY CANT THE SELLER ISSUE MY REFUND? I NEED TO SPEAK WITH EBAY SUPPORT BECAUSE THIS SELLER DOES NOT EXCEPT RETURNS, SO SHE POURPOSELY DIDNT ACCEPT MY RETURN REQUEST. WHAT CAN I DO?
2 comments
gosimus
Mentor1 week ago@tvincent11
< I ORDERED ITEM ON FRIDAY 8-28 AND CANCELLED IT 5 MINUTES LATER >
I can't offer more help with this issue than you've already received, but I have a suggestion how to prevent it, going forward.
What happened during that five-minute interval between your making the purchase and then changing your mind? What if you had just thought about it for an extra five minutes first. You could have prevented all this drama, if you had simply changed your mind before making the purchase, instead of after.
My suggestion . . . just take an extra five minutes to reflect on whether or not you really want to buy the item.
mr_lincoln
Mentor1 week agoHi @tvincent11
Sellers are under no obligation to cancel a transaction although smart ones will to avoid issues down the road.
If they Seller has not shipped then the date you want to keep an eye on is the original estimated delivery date. One day past that is when you can process a claim.
You are protected by the eBay Money Back Guarantee for 30 days from the latest estimated delivery date: eBay Money Back Guarantee policy
You can file a claim via the item in your Purchase History that you did not receive your item one day past the original estimated delivery date and up to 30 days after that. Follow the steps in the claim and they will lead to an eventual refund.
You can report a Seller here: Online Customer Service - Report an issue with a seller
If they do ship the item you are still protected by the eBay MBG (link above) and if the item arrives damaged, is not the same item you purchased or does not match the pictures or description on the listing you can return if regardless of the Seller's return policy.