Delivery went to wrong address

Question

I provided correct address and it was delivered to another town near me. How do I get it?

eburtonlab · Answer

@kaybir15

If the shipper delivered to an address other than the one on the package, the shipper is responsible for getting the item back or providing tracking that shows the item was not actually delivered successfully.

You should contact the shipping service to find out if the address on the package matches the address in your order details.

If you can obtain some hard copy documentation (email is not good enough) that says that the package was not delivered to your address or something that shows the weight or size of the package cannot possibly correspond to your item, or the shipping date precedes your order, then you may be able to contact eBay via social media, provide that documentation to eBay and get help with "false tracking".

If you go through a standard automated "item not received" case, on the other hand, you will lose the case because the seller can provide tracking that appears to show delivery. If you then appeal, you may have some additional options at that point. It appears that eBay has added a new appeal option regarding "delivery to another address", but I do not know how effective that is compared to contacting eBay via social media with documentation and explicitly mentioning "false tracking", which seems to work provided you can obtain the necessary documentation.

If you are unable to get help through eBay, you may have recourse through your payment method, though you should probably exhaust all your eBay options first since once you go through your payment method, eBay will no longer help with that transaction.