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Delivery to Incorrect Address - eBay Support Unable to Resolve
I would kindly request your guidance on how to proceed in this situation:
I purchased a sealed Apple Macbook Air M3 laptop ($1099.99). Given that I am physically located outside of the United States, I utilized the services of a freight forwarding company for the delivery. I have been a customer of theirs for over 4 years.
The seller shipped the item, but the following incident occurred: According to the tracking information, the package was delivered on April 1st at 2:01 PM.
However, the FedEx courier did not arrive at the freight forwarder's warehouse until 2:27 PM. The freight forwarding company has provided security camera footage and a letter stating that they did not receive the goods.
I attempted to open a dispute, but eBay sided with the seller, as the FedEx receipt shows the correct delivery address. This appears to be either a delivery error or an intentional theft. However, since I am situated far outside the US, it will be extremely difficult for me to initiate a claim with FedEx directly.
Please advise what actions I can take in this situation. What are the possible solutions to resolve this problem? I would greatly appreciate your guidance on the best path forward.
Thank you.
