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Delivery problems
A customer purchase one of my items. The buyer paid for the shipping costs. I printed the shipping label and brought the package to USPS who received the package. The package was mailed to the address provided by the buyer. After several days the tracking information showed that there was a delay in the delivery. A few days later the package was returned to my address. I messaged the buyer and informed about the problem. The buyer would still like to receive the item. How can I resend the package without having to pay shipping fees and make sure that I get the funds for the purchase of the item on my eBay store.
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comics-scifi-collectibles
Mentor5 months ago@*everyday_treasures* Attempted delivery counts as delivered for not received refund request cases.
I recommend going to the sold item and refunding the item price ONLY. Select send refund from the drop down menu next to the item, reason other. eBay does credit your seller's fees on the amount you refund the buyer.
Then select sell similar to relist the item so that the buyer can pay again and put in a different address at checkout.