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delivery of item.
order was free shipping and when mail person try to delivery the item had 9 dollar charge and i refused it.
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Locked
Discussions in this board are limited to the original poster and Community Mentors
order was free shipping and when mail person try to delivery the item had 9 dollar charge and i refused it.
wooden_flower
Mentor5 months ago@deany11748
Postage due is the one case where you can refuse delivery and still be covered by eBay’s money back guarantee.
You need to open a not received claim -
After the last expected delivery date, but no more than 30 days after the last expected delivery date, go to your purchase history - select 'I haven't received it' and follow the prompts.
Normally, the seller has 3 business days to provide tracking that shows delivery, or a refund. If he doesn't, you go to your case and click 'ask us to step in'. But after opening the claim, you can contact customer service and explain the postage due refusal.
Here's how to contact eBay general customer service.
1. CLICK THIS LINK:
https://www.ebay.com/help/contact?type=ContactUs&topicId=4000
2. Select a category that best matches your problem.
3. Answer the chat bots question by stating what you need help with.
4.Type AGENT ( you may have repeat steps 3 and 4)
5. Request a call back or live chat. (Note that the contact options vary depending on the topic and staffing availability)
Monday to Sunday 5:00 am to 09:30 pm PST
3. Or you can also contact customer service by sending a PRIVATE message on social media. Customer service verifies your identity before responding.
https://x.com/askebay
https://www.facebook.com/ebay
https://www.instagram.com/ebayforsellers/
6am to 6pm PST