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Delivery date games
Summary: trackowner01 expressed frustration over a misleading delivery date issue with a purchase. They ordered an item with a promised arrival of 2-4 days but were given an estimated delivery date of 2026 instead. The seller, currently on vacation, did not provide a satisfactory explanation for the discrepancy.
Delivery games.
Purchased an item that said "$12.20 Delivery in 2-4 days" highlighted. Underneath it says Wed, Aug 22- Fri Aug 14th. I purchased on Monday, Aug 3rd. I have photo's of purchase on the 3rd, and now the update under purchases. I asked about this to seller. Seller says she is on vacation and a photo of: Make sure you ship your order within the handlingtime you specified in your listing. Then it says: Estimated delivery date shown to buyer: Aug. 17th, 2026 - Aug. 22nd 2026.
What the heck?
eastlaneave
Mentor1 month ago@trackowner01
I am sorry this happened.
You should be able to open an Item Not Received case to get a refund
Here is how to formally request a refund of your full payment when an item doesn't arrive:
1) Look at your purchase history here: https://www.ebay.com/mye/myebay/purchase
- View Order Details
- Check the Estimated Delivery Date for your purchase, and
- Check the tracking for your purchase
When it is past the estimated delivery date (and there is no tracking, or the tracking doesn’t show that is close to delivery):
2) Open an "Item Not Received Case". You can do that right here by clicking on the photo of your item and following the steps: https://www.ebay.com/help/buying/-/reporting-item-didnt-receive?id=4042
(If it is not yet time for a case to be opened, it will give you the exact date after you click the photo.)
You will be able to select whether you want the Item or a Refund
-- You have 30 days from the estimated delivery date to open a case)
3) You can check the status of your case here:
https://www.ebay.com/help/ip?topicId=4667
The seller must respond within 3 business days to provide a delivery update, offer a replacement, or give you a refund. If the seller doesn't respond after 72 hours, ask eBay to Step In. You must do this before 21 days after the case was opened.