Delivery

Question

I had my package tracking number checked by the post office as directed to do so by ebay customer service, the post office advised that they delivered my package but not to my listed address. The package did not have my home address as I provided to them but another address they refused to reveal to me but added that they would let ebay know if ebay would contact them by phone. Ebay would not contact the post office on my behalf and further refused to refund my money. I will not order from ebay...

comics-scifi-collectibles · Answer

@aarnsn-0 That's VERY frustrating.

It sounds like you did the first two steps.

1)

u.

b) If your name and address weren't on that label, ask the postal carrier if they will put this in writing. Also, ask for the weight of the package using that tracking number. Follow the rest of the steps here:

2) Then, report the seller using this process

https://www.ebay.com/help/action?topicid=4022

Important, select "Suspicious seller activity"

then "Other"

Explain that the seller is using fake USPS tracking numbers

Include these phrases

Seller uploaded tracking not associated with my transaction
Tracking details were not accurate
Seller use a false tracking number
Don't write a novel, it's initially being read by a computer, that's why I want you to use those 3 specific phrases in the message.

3) Finally, contact Customer Service and inform them that the seller uploaded a "false tracking number" on your purchase. Request a refund.

Use the Customer Service that is on social media this way:

https://www.instagram.com/ebay/

Just send a private message to the page. Explain you have a fake or false tracking number situation.

If the above steps do not result in a refund then you will have to pursue a chargeback with your funding source ( bank, credit card, etc) . Once you ask your funding source to step in eBay can no longer assist you.