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Delivery
I have a customer saying she didnt receive her order. She had multiple items, and i shipped all together, with a tracking number. Delivery was left with an individual. She says shes gonna open a complaint with yall. What are my options as the seller?
5 comments
junkiescrapbooking
OP1 year agoNo she started out saying she didnt recieve 1 item. I know it was in the package, last item i put in the package, but i refunded, just to be on the safe side. After a few minutes of the refund, she then says, she didnt recieve the other items. But tracking for them shows delivered, left with individual.
wooden_flower
Mentor1 year ago@junkiescrapbooking
Sorry to hear that. I would let her know she needs to talk to her PO to find her package.
junkiescrapbooking
OP1 year agoThank you for the help. Ive reached out to her, and even refunded one of the items, just incase i did miss shipping it. But her items were shipped all together, and 1 Tracking for all. And i have screenshots of our conversation, explaining what i was doing. she was fine with that.
wooden_flower
Mentor1 year ago@junkiescrapbooking
So it sounds like she got the package, but said 1 item was missing? This is the hardest claim to deal with as a seller, since a mistake is always possible, even when you're pretty sure the item was sent. 😞
You are selling items that will generate repeat buyers, so assuming the error could be yours is good for future business.
wooden_flower
Mentor1 year ago@junkiescrapbooking
You are not responsible once the tracking shows delivered. Respond to the claim with the tracking # and the claim will close in your favor.
Send the buyer a sympathetic note, explaining that they must go to their PO with the tracking # and ask them to look up the delivery. The scanners have gps so they can see where it was delivered. If mis-delivered, the carrier should try to retrieve the item. If stolen from the buyer's location, it is a matter for their home insurance and the local police.