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Delivered FedEx Ground Economy pkg damaged after Driver's lazy placement of package
Ok, got a good one...A first for me...Sold a Makita trimmer...FedEx delivered it with tracking and confirmation photo at time of delivery (FedEx Ground Economy)...Instead of driver walking up a few steps to put package on front door stoop, driver left in between both garage doors, where it must have fallen over in front of the garage door...driver even took a picture of box laying horizontal in front of the door, right in the path of a car coming into or out of the garage...Customer then backed over it when they were leaving yesterday or early this morning.
Customer contacted me to let me know...He said he tired to start a claim, but cust service said the seller has to initiate it, which I finally did after hours of researching how to even go about it...excel spreadsheets claim forms to send to fedex via email...nothing can be done 'online' for Ground Economy...A max of $100 plus your shipping charges...Customer paid $129 plus $15 Fed Ex economy, which he chose...I gave 3 options..USPS ground, Priority Mail or FedEx ground economy.
From all the reading here in the forums and online, etc, most of these claims are denied by FedEx, even though it was clearly the DRIVER'S FAULT for leaving the package lay where it is...plus it takes 4-6 weeks for them to process it, if approved at all...Customer hasnt started a return or dispute yet, but reached out to me 1st and was sorry for the inconvenience... But I have delivery confirmation photo showing it delivered, if that even matters...Any advice greatly appreciated, Thanks
