Delivered but not in mailbox

Question

I am a new seller of a couple months and just had my first marked as delivered but the customer is stating it is not in their mailbox. How do I handle this? Any help for a newbie is much appreciated! 🙂

jacbarcollectibles · Accepted Answer

As long as you shipped to the address provided on payment and your tracking shows the package delivered then eBay will protect you.  If the buyer opened a case for an "Item not received" then respond to the case with the tracking number.  eBay should find in your favor.  Keep in mind that the buyer can still go to their payment source and ask for a charge back.  If they do this then there is a good chance that you will lose the charge back since their payment source decides t...