Delay in Shipping

Question

Ordered an item on 3/27/26 (Thursday). I wrote to seller to see who I could expect my purchase. She replied that it would be in the mail on 3/30/26 (Monday). I don't know why it had to take 5 days to drop it in the mail, but ok. I have been waiting for this package to arrive here in NC (from VA). Nothing. No package. No word. No tracking number provided. Today, 4/02/26, I contacted seller and asked for a tracking number. No reply, but tracking provider now listed on purchase. According to the tr...

eastlaneave · Answer

@schmoopymxp

You can't cancel the order now, but you can start an Item Not Received Case

I am sorry this happened.

eBay's Money Back Guarantee should apply: https://www.ebay.com/help/policies/-/ebay-money-back-guarantee-policy?id=4210

Here is how to formally request a refund of your full payment:

1) Look at your purchase history here: https://www.ebay.com/mye/myebay/purchase

- View Order Details

- Check the Estimated Delivery Date for your purchase, and

- Check the tracking for your purchase

When it is past the estimated delivery date (and there is no tracking, or the tracking doesn’t show that is close to delivery):

2) Open an "Item Not Received Case". You can do that right here by clicking on the photo of your item and following the steps: https://www.ebay.com/help/buying/-/reporting-item-didnt-receive?id=4042

(If it is not yet time for a case to be opened, it will give you the exact date after you click the photo.)

You will be able to select whether you want the Item or a Refund

-- You have 30 days from the estimated delivery date to open a case)

3) You can check the status of your case here:

https://www.ebay.com/help/ip?topicId=4667

The seller must respond within 3 business days to provide a delivery update, offer a replacement, or give you a refund. If the seller doesn't respond after 72 hours, ask eBay to Step In.