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Delay at eBay international hub
My item is at eBay international hub for more than a month, and still not moving and no news 😤
is there a eBay superviser who can contact me and make something to set this unacceptable situation??
Is there someone else experiencing this problem? I am from Canada
7 comments
techni-dent
OP8 months agoThank you very much for your help !
inceptions
Mentor8 months agoYou're welcome!
inceptions
Mentor8 months agoHi @techni-dent
You really should be asking this on the Canadian site, but what you need to do should be the same.
Check the estimated delivery date shown in your Purchase History. When that date has passed, you have up to 30 days to use the option next to the transaction to open a case for an item not received. The seller will have 3 business days to prove delivery or refund. If he doesn't, go back to the case on day 4 and use the option to ask eBay to step in. eBay will force the refund.
techni-dent
OP8 months agoThank you but I need this item, the problem is not the seller but the lack of professionalism of eBay International shipping hub... they receive the item since December 4th and not ship the item to me
inceptions
Mentor8 months ago@techni-dent
Have you looked for the second tracking number? The first tracking number stops at the hub. When you scroll down the tracking information, you'll see if the hub sent the package to you and what the status is.
I understand you want the item, but if it appears you are not going to get it, then you need to get the refund before the deadline runs out.
techni-dent
OP8 months agoThe second tracking number is not yet given by the hub, the first tracking show the received at the hub but not moving from there since a month
inceptions
Mentor8 months ago@techni-dent
So it sounds like something went sideways at the hub. The item is lost, was shipped to the wrong buyer, or something else happened to it....