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Defective product purchased by auto mechanic
My auto mechanic purchased a replacement battery pack for our hybrid vehicle and the battery failed in less than 12 months. The mechanic has tried to work with the seller, who is demanding unreasonable proof of the problem. I have tried messaging the seller but they will not reply to me. Can eBay assist me in any way? Or what specific instructions should I give my mechanic to pursue on my behalf? I'm in a tough situation because I'm the one out $2,000, so my mechanic only has so much incentive to pursue this problem
1 comment
glorybells
·10 months agoThe eBay Money Back Guarantee is for 30 days from the date of delivery, so it’s much too late to pursue this through eBay. Due to the MBG expiring, the seller is not required to respond to you at all. Unless the seller was an authorized retailer for the item, it’s unlikely that the manufacturer will honor any warranty, since warranties normally only cover the first buyer, and on eBay that would be the seller, not the buyer.