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defective product
I purchased a conture device as a gift for my sister. I did not notice at the time of the purchase that the refund policy was 2 weeks (I am not even sure it was on the buying page). It was listed as new and since it was a gift, I did not open it since it was in a sealed box. When my sister came to visit which was after the 2 weeks, I gave it to her and we charged it and it seemed to charge appropriately but when removing the charger as per the directions and turning the power button on, the "face button" only comes up for a second and then nothing. The device is clearly defective. I even looked on line to see it theres a place for a battery etc and nothing as this would be an easy fix. I emailed the seller but it seems I got an AI response that closed the case. I have emailed ebay for an appeal because I don't even think the seller had a chance to respond and I want the seller to have a chance to respond. I can't imagine a reputable seller not refunding or replacing a defective device. How can I make sure the seller gets a message. It only seems fair to give them a chance to personally respond instead of an automatic AI response before giving a bad review and warning others or notifying the BBB or paypal. Thanks for any advice
comics-scifi-collectibles
Mentor11 months ago@rbdnevis. The eBay Money Back Guarantee is 30 days from the date of delivery and overrides the sellers 14 day policy which is only for buyers remorse.
Sorry your item is not as described.
The eBay Money Back Guarantee over rules the sellers return policy. You have 30 days from the date of delivery to file a not as described return request.
Here's what you need to do:
Open a return with the reason doesn't match description or photos.
Select the return item button on this page:
https://www.ebay.com/help/buying/returns-refunds/return-item-refund?id=4041&st=
4 business days after filing the return request if the seller has not provided a return shipping label or a full refund then ask eBay to step in and help: https://www.ebay.com/help/buying/returns-refunds/ask-ebay-to-step-in?id=4701
Let me know if you need to return an item to another country as there are additional steps required. The seller pays return shipping for an item that is not as described no matter where they are located.