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Defective item, no response
trying to get resolution on defective item and no response
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Locked
Discussions in this board are limited to the original poster and Community Mentors
trying to get resolution on defective item and no response
disneyshopper
Mentor2 years agoThe easiest way is to go to your Purchase history, locate the item. You have 30 days from date of receipt. Click on RETURN THIS ITEM because it is Not as Described. You will need to click on MORE to see that option. The seller will need to provide a prepaid shipping label for its return. You print out the label, affix it to the box, and have the counter clerk scan the label. When tracking shows DELIVERED back to the seller, the seller needs to refund you within 2 days. If no refund, go back to the case and click Ask ebay to step in, to force the refund.
If the seller has a no returns policy, ebay's Money Back Guarantee trumps the seller's No Returns policy if the item never arrives, or it is Not as Described. The No Returns policy is only good for buyer's remorse: changed mind, didn't like it, doesn't fit, found it cheaper elsewhere. For those reasons, the seller can decline a return.
If it has been more than 30 days since receipt of the item, file a Returns Request with Paypal if that is how you paid. Paypal accepts cases within 180 days from the transaction. As a last resort, contact your credit card issuer if that is how you paid.
If the seller is NOT located in your country, s/he cannot supply a return label good in your country. S/he will have to send enough money to cover return shipping and you purchase the return shipping. Once tracking shows DELIVERED back to the seller, the seller needs to refund you in full. If no refund within 2 days, you go back to the Returns Request and click Ask ebay to step in, to force the refund.