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Defective item but seller does not accept returns.
I purchased a new portable hard drive that does not work. When I start the return process, the seller has a note that they don't accept returns. The automated assistant is no help. Is there a way to contact someone live on E-Bay or am I stuck with this non-working product? Thanks.
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comics-scifi-collectibles
Mentor2 years ago@sailorscou Select the reason doesn't work/ defective OR doesn't match pictures or description and the seller will be REQUIRED to accept the return. The sellers return policy is for buyers remorse returns only: changed mind, doesn't fit, etc.
The eBay Money Back Guarantee over rules the sellers return policy. You have 30 days from the date of delivery to file a not as described return request.
Here's what you need to do:
Open a return with the reason doesn't match description or photos.
Select the return item button on this page:
https://www.ebay.com/help/buying/returns-refunds/return-item-refund?id=4041&st=
4 business days after filing the return request if the seller has not provided a return shipping label or a full refund then ask eBay to step in and help: https://www.ebay.com/help/buying/returns-refunds/ask-ebay-to-step-in?id=4701
Let me know if you need to return an item to another country as there are additional steps required. The seller pays return shipping for an item that is not as described no matter where they are located.