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defect times
I have defective items
you answer me after 5 days
I was out of CA, i can't return the defective item because of your delay
You don't have a phone number and the contact is very poor and broken
i need someone to contact me
I understand you are not like amazon, but you should have some service
5 comments
m.m4691
OP3 years agoyour response for return takes 5 days, and we are away from home
We need compensation rather than a return
clearly you send a defective item and take 5 days to accept the return
eBay did not have a reliable phone contact like others
this item was a new year's gift and we did gift the item
disneyshopper
Mentor3 years agoThe date that ebay gives you is the time you need to return the item back to the seller, not when the seller has to receive the item. So once you file the Returns Request, and the seller accepts, you have until X date to send the item back. Make sure the clerk at the post office scans the return shipping label. Once the tracking shows DELIVERED back to the seller, the seller has 2 days to refund you. If no refund, you go back to the Request and click Ask ebay to step in, to force the refund.
kensgiftshop
·3 years agoIf you've had them less then 30 days, go to your purchase history and click return item and select, the item doesn't match the description as the reason.
The seller will have 3 days to accept the return and pay return shipping or refund without returning.
If they don't, return to the case on day 4 and ask Ebay to step in.
rfmtm
Mentor3 years agoOpen a Return Request for an ITEM NOT AS DESCRIBED, defective. Seller will pay for the return, if he wants it back, and/or refund. If no response by the fourth day, go back and ask ebay to step in. Do not close or let the case expire without doing this, if not resolved.
m.m4691
OP3 years agoWe don't get an answer to our problem, I have been trying to phone eBay and there is an answer or a very poor quality connection
your replay for return takes 5 days and now we are away from my home
the item you send is a defective item, and I need compensation rather than return it because I am far away from my home
the seller sends a defective item and takes 5 days to accept the return, and communication with eBay is very poor