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    defect remove
                     

    Order no.
    16-09893-53862
    Sales record no.
    151
    Date sold
    Apr 2, 2023
    Date buyer paid
    Apr 2, 2023
    Buyer
    kevin manil
    kema2136 (19)

    Hi I had ordered this but I didn't have anything so I canceled it out of stock and refunded but I got defect please remove my defect please

    bigzoomseats
    bigzoomseats
    15View listings
    Posted 3 years ago·Last reply 3 years ago
                                           
             
    2 comments

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
                   
    evry1nositswindy

    evry1nositswindy

    Mentor3 years ago
    3426View listings

    The defect will not be removed.  You refunded a paid order due to you being out of stock.  This upsets buyers.  EBay frowns on this and punishes sellers for it.

                                           
    gosimus

    gosimus

    Mentor3 years ago
    1120View listings

    @bigzoomseats 

     

    < I canceled it out of stock and refunded but I got defect >    

     

    You want it removed, as if it were all just a big mistake?  That was no mistake; that's the way it works ... you cancel a sale for the reason "out of stock" and your account gets a Defect.  Responders here are users like yourself, that is, we're not eBay employees, and we can't make changes to your account.  You might be able to get Customer Service to grant a courtesy removal of the Defect, if it's your first one and you convince them you're really sorry.  And then again, you might not prevail.  To have CS call you back, go to  https://www.ebay.com/help/contact_us?id=4002  

     

    edited to add ~  oops, I just checked and you're in India.  You can't use the call back feature.  I'll leave the above response in case a third party(ies) chances upon it.  Good luck.   

     

                                           
                                                                                     
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