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defect Rate
Hi everyone,
I need some guidance regarding an issue with my eBay account.
A buyer opened a return request on 13 February, and my returns are set to auto accept. However, on 20 February, a case was opened and then closed on the same day within 2 hours. I did not receive any notification or chance to respond.
As far as i understand, eBay usually gives sellers up to 7 days to resolve a case but in my situation the case was closed very quickly.
This has negatively affected my account health, and I’m quite concerned about it.
Has anyone faced a similar issue. What would be the best way to get this resolved or get the defect removed
Any help or advice would be greatly appreciated.
Thank you
