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    defect on seller account - error on system - shows defect but not the case, buyer was repaid
                     

    defect on seller account - error on system - shows defect but not the case, buyer was repaid - how do you remove defect, when you go into the details it shows an Error - cannot contact anyone at ebay to resolve

    leextian
    leextian
    43View listings
    Posted 2 years ago·Last reply 2 years ago
                                           
             
    1 comment

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
                   
    twinkling.smile

    twinkling.smile

    ·2 years ago
    328View listings

    @leextian 

     

    This is the help page about appealing a defect: https://www.ebay.com/help/selling/selling/seller-performance-overview/appeal-defect?id=4871

     

    If you want to contact eBay, scroll to the bottom of the help page.

    Click on "Contact us"

    Add ‘agent' in the chat box that popped up.

    Answer questions if showing up.

    Find the agent, maybe under "More actions".

    Make a choice for a chat or a call to you.
     
    Good luck.
                                           
                                                                                     
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