Death in family.

Question

I had a business account which was shared with my wife who recently passed away. Unfortunately I no longer have access to her email which was the primary contact so I cannot log in to that account any more. I just need to close that account because there are recurring payments associated with it. There also seems to be that there is no way to talk to a human being about this. What now?

eastlaneave · Answer

@morsecreek

I am sorry about your loss.

If a friend, family member or associate has passed away and had an active eBay account, you can use our Deceased member report form to get help. To get started select the button below.

https://www.ebay.com/help/account/changing-account-settings/reporting-death-ebay-member?id=5574