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Question

eBay customer service agent told me the defects on transactions would be removed because I never received any sold notifications or emails in July and August 2025. I relied on this and was told no further action was needed. The defects are still on my account and are affecting my seller level. How can I get a review of the prior misinformation as the agentâ€™s assurance was not honored. Ied

mudshark61369 · Answer

@lis-li9 ,

If you called a customer service phone number you found online to speak to a rep, you never spoke to anyone associated with ebay. Those numbers are suspected of being used to get account info.

If you did request a call back from an ebay rep, those people work for a 3rd party call/chat center, and the playbook they are given to issue responses does not cover all issues, certainly not ones related to defects and or their removal.

The link below explains how defects are used to calculate your seller standard.

https://www.ebay.com/help/policies/selling-policies/seller-standards-policy?id=4347

While you may not be able to reach Top Rated status buyers do not see what your status is, and will see your 100% rating.

mr_lincoln · Answer

@lis-li9

Sorry to hear you were misled by eBay CS Rep(s). It might be best to reach out to eBay again via Social Media.

Contact customer service by sending a PRIVATE message on social media. Customer service verifies your identity before responding.

6 AM to 6 PM PST

https://x.com/askebay

https://www.facebook.com/ebay

https://www.instagram.com/ebayforsellers/