damaged sports card

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I bought a sports card that seemed to have good pictures. It went through the eBay authentication process, I received the card and it was damaged. I paid almost $900 for this card so I contacted the seller 1st. He sharded more photos of this card before if was shipped out to the authenticator and from what I can tell the damage was not there. So the seller told me I needed to get in touch with eBay to resolve this and I've tried but keep running into dead ends. So today I just decided I would return to the seller but the seller isn't accepting returns, so I don't know what to do?

chasing-even

95 View listings

Posted 2 years ago·Last reply 2 years ago

5 comments

comics-scifi-collectibles

Mentor2 years ago

1932 View listings

@chasing-even You need to file a not as described refund request within THREE days of delivery for sports cards. Use the reason arrived damaged. The eBay MBG expires after 3 days so act fast. Who ends up refunding you is between the seller and eBay to work out.

The eBay Money Back Guarantee over rules the sellers return policy. You have 30 days from the date of delivery to file a not as described return request.

Here's what you need to do:

You should open a Return Request. "Arrived damaged",

Select the return item button on this page:

https://www.ebay.com/help/buying/returns-refunds/return-item-refund?id=4041&st=

4 business days after filing the return request if the seller has not provided a return shipping label or a full refund then ask eBay to step in and help: https://www.ebay.com/help/buying/returns-refunds/ask-ebay-to-step-in?id=4701

chasing-even

OP2 years ago

95 View listings

TY for the reply but it looks like I'm screwed cause today is Day 4. This delivered to me Thursday 6/27. I didn't get back in town till Saturday 6/29 and finally opened the package yesterday and immediately messaged the seller.

comics-scifi-collectibles

Mentor2 years ago

1932 View listings

@chasing-even Your other option is a credit card or bank charge back for an item that is significantly not as described.

lady_madonna

Mentor2 years ago

*Volunteer Ebay Mentor*1039 View listings

@chasing-even

Ebay"s Money Back Guarantee overrides the seller's "No returns" policy. File a Return Request:

Go to your Purchase History, find the item, and under â€œMore actionsâ€ click on â€œReturn itemâ€ and select the reason for the return. â€œdamagedâ€œ. Attach a photo.
The seller will have 3 business days to either accept the return and provide a prepaid return shipping label OR refund without having you return the item.
If they don't do either, you can go back to your Return Request details 4 business days after you filed the Request and ask Ebay to step in.

chasing-even

OP2 years ago

95 View listings

Ty for the reply. When I do this all I get is a message saying "Your purchase is no longer eligible for eBay Money Back Guarantee."