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Damaged return
Buyer bought a brand new item, used it, returned it saying it didn’t work, it does work and now it’s used… how do I issue a partial refund?
2 comments
comics-scifi-collectibles
Mentor3 years ago@princeandcompany
Sorry this happened. Since you are a Top Rated Seller if you had buyer pays returns on your items then you could have reduced the refund by up to 50%. Bad buyers are going to lie and abuse the eBay MBG so it's best to offer yourself protection.
If the buyer files a refund request saying that the item is not as described then you need to accept the return and issue the return shipping label.
The eBay Money Back Guarantee overrules your returns policy. Your return policy only applies if the buyer files a buyer's remorse return: Doesn't fit, changed mind, etc.
If you do not accept the return willingly then the buyer can ask eBay to step in and forces a refund. You do not get your seller's fees back, you get a defect and the buyer may be allowed to keep the item.
If the buyer abuses the eBay MBG in some way then you can report them but it doesn't get your money back:
https://www.ebay.com/help/selling/resolving-buyer-issues/report-issue-buyer?id=4084&st=12&pos=3&query=Report%20an%20issue%20with%20a%20buyer&intent=report%20&context=9056_SELLER
Sellers have protection for return abuse if they offer FREE RETURN shipping on their listings OR if they are a Top Rated seller and offer 30 days or greater buyer pays returns. The seller can then reduce the refund amount by up to 50% if the buyer sends a different item or somehow reduces the value of the item.
Seller protection:
https://www.ebay.com/help/policies/selling-policies/seller-protections?id=4345&st=12&pos=4&query=Seller%20protections&intent=seller%20protection&context=DEFAULT_SELLER
kensgiftshop
·3 years agoIf they filed an INAD, they get a full refund.
If they said it doesn't work and it does, you can report them for abusing the MBG.