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damaged purchase
I received a damaged item on ebay. The buyer told me I had to file the claim. when I started the claim, it said that there were no refundable extra purchase on the tracking number. It was sent ground advantage which ebay says is covered up to $100. What gives?
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disneyshopper
Mentor8 months agoHave you notified the seller? Go to your Purchase history, locate the order, and click CONTACT SELLER. Include photos of the damaged item, the shipping label, the outer box, the inner packaging, and then set that all aside in case the carrier wants to inspect it. Now go back to the Purchase history and click RETURN THIS ITEM because it is damaged. The seller needs to refund your full payment. Now the seller needs to file an insurance claim with the carrier, uploading the photos.