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DAMAGED MERCHANDISE
I RECEIVED THE PACKAGE BUT THE PART IS DAMNAGED ORDER #15-12984-22682. I AM FRUSTRATED BECAUSE I CAN'T GET TO SPEAK TO ANYONE TO GET THE SITUATION RECTAFIED. PLEASE ASSIST IN HOW TO PROCEED!!!!!
1 comment
lisa5768
Mentor1 year ago@nuguancowvin_0
If you receive a damaged item you can open a refund to get your money back. You have 30 days from the delivery date to open the case.
https://www.ebay.com/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy...
Go to your purchase history and in the drop down menu for the item select "return this item, Select " item damaged" or "Doesn't match description or photos" for the return reason.
The seller will need to provide a return shipping label if they want the item back. Do not close the return, no matter what the seller tells you, until you are satisfied. The seller does not need you to close it to send a replacement or do a refund. If you close it you will not be able to reopen it. Make sure to monitor any deadlines so you don't miss them.