Damaged Item, how do I get the insurance for the damaged item?

Question

I sold a basketball card that was damaged by the carrier during transition. I used the standard eBay envelope that is fully insured up to $20. The card is valued at $3.00 and I refunded the buyer to avoid an issue. The card was protected and shipped in a penny sleeve inside a hard top loader case wrapped in paper stock. This method has never failed, and I am still not convinced the buyer is telling me the truth, however I chose not to challenge them and just refunded them their money, now I woul...

mega-ma-roo · Answer

Read this article: eBay standard envelope | eBay

Not sure it's worth $3, but here's the process:

Filing a claim

If you believe your envelope was lost in shipping, you'll need to wait 30 days to file a claim. Claims must be filed no later than 90 days from the date the shipping label was created.

You can reduce the amount of the claim if your shipment was only partially lost or damaged, however the claim amount cannot be more than the item's sold price.

To file a claim, select the button below and add the following information to the form:

Tell us what happened - was your item damaged, or was your shipment lost?
Enter the claim information and your PayPal email address
Enter the following additional information:
- Your first and last name
- The buyerâ€™s first and last name
- Shipment tracking number
- eBay item number
- Screenshot of eBay Order Details
- Screenshot of buyerâ€™s complaint message or dispute details regarding the lost or damaged item

File a claim