Locked
Discussions in this board are limited to the original poster and Community Mentors
Damaged Goods Bought
I bought an item that was damaged. I’m trying to return it, and the seller tells me I’m responsible for the shipping. I cannot get a hold of eBay customer service, just the automated service. Seller is not cooperating because he doesn’t want me to write a bad review. I have to 9/19 to send the item back, but I do not have a shipping label or address. eBay should have a customer service contact instead of a automated service to help with this issue.
6 comments
twinkling.smile
·1 year ago@bke_kea_5hiqguisp
Start with opening a return request for an item that doesn’t match the listing.
This is the guide for all kind of returns, including items that don’t match the listing.
https://www.ebay.com/help/buying/returns-refunds/returning-item?id=4041
bke_kea_5hiqguisp
OP1 year agoI’ve done all that including the picture. The seller tells me to only give him a 5 star review, or I will have to pay for the return shipping to get my refund. I cannot get eBay live agent on the chat line to help me with.
bke_kea_5hiqguisp
OP1 year agoI also paid to have it shipped to me when I purchased it.
twinkling.smile
·1 year agoYou are entitled of a full refund. The seller has to pay for the return shipping.
The demand they make, is not allowed.
bke_kea_5hiqguisp
OP1 year agoI can’t get a live agent or a phone number from eBay. Just the automated service. Does anybody have a customer service number?
twinkling.smile
·1 year agoWe cannot call eBay. We only can ask eBay to call us.
Make here a choice for a chat or a call to you: https://www.ebay.com/help/eua?id=5275&mkpid