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Damaged during Shipping
I just heard from my buyer that the item I sold was damaged during shipping. What are my options? I feel bad that the item is not as he purchased, but am I liable for the damage? Should I refund the purchase? What is the general best practice in this situation?
1 comment
kensgiftshop
·2 years agoAsk the buyer for a few pictures of the item and package, then refund the buyer.
Have the buyer hang on to the item and package so it can be inspected.
You file a claim with the carrier if it was insured.