D did not receive my item

Question

i did not receive my item, and the dealer has done nothing about it. I’ve contacted him three times with no answer.? I cannot find a way to get past the machine and to talk to a live agent. to have eBay do anything about it. I tried to cancel the order and they sent me a message telling me they can’t. I don’t know why because the dealer has totally ignored me. he has not sent a tracking number or anything and it’s been almost 2 weeks since I placed it.
how do I get past the machine and talk to a live person

eastlaneave · Answer

@ellicottville14731

I am sorry this happened. Here's what to do

eBay's Money Back Guarantee should apply: https://www.ebay.com/help/policies/-/ebay-money-back-guarantee-policy?id=4210

Here is how to formally request a refund of your full payment:

1) Look at your purchase history here: https://www.ebay.com/mye/myebay/purchase

- View Order Details

- Check the Estimated Delivery Date for your purchase, and

- Check the tracking for your purchase

When it is past the estimated delivery date (and there is no tracking, or the tracking doesn’t show that is close to delivery):

2) Open an "Item Not Received Case". You can do that right here by clicking on the photo of your item and following the steps: https://www.ebay.com/help/buying/-/reporting-item-didnt-receive?id=4042

(If it is not yet time for a case to be opened, it will give you the exact date after you click the photo.)

You will be able to select whether you want the Item or a Refund

-- You have 30 days from the estimated delivery date to open a case)

3) You can check the status of your case here:

https://www.ebay.com/help/ip?topicId=4667

The seller must respond within 3 business days to provide a delivery update, offer a replacement, or give you a refund. If the seller doesn't respond after 72 hours, ask eBay to Step In. You must do this before 21 days after the case was opened.