Locked
Discussions in this board are limited to the original poster and Community Mentors
Customers refunded for items not received nor tracking updated.
eBay recently refunded two of my customers after they opened a case for items not received nor tracking updated. Listings stated, "arriving late" and "heading to next facility". My post office had the same info as I did. Now, should the items ever arrive, the customers have my money, and are entitled to keep the items. Do you really think either customer will return the money or the items? I don't.
oscodapete1
Posted Aug 10, 2026 at 11:02 PM · Edited Aug 10, 2026 at 11:02 PM·Last reply Aug 12, 2026 at 5:05 PM
2 comments
comics-scifi-collectibles
MentorAug 12, 2026 at 5:05 PM@oscodapete1 You only qualify for seller protection if you refund WILLINGLY before eBay steps in and forces a refund.
You may be eligible for seller protection>>
If you ship on time and refund the buyer when they ask through a INR refund request then you do qualify for Seller Protection if the item finally arrives IF you use an eBay shipping label. See this notice>
https://www.ebay.com/sellercenter/news/2025-september/inr-policy-updates
If the buyer files an INR case and tracking shows movement then you can ask eBay to give the item more time to arrive.
For future orders>
Filing a missing mail search is helpful many times. If that doesn't work then you file a postal insurance claim.
Contact customer service on social media using a PRIVATE message and ask for seller protection as stated in the link I shared> https://www.instagram.com/ebayforsellers/
6am to 6pm Pacific Time M-F
disneyshopper
MentorAug 10, 2026 at 11:06 PMIf you used ebay shipping, and uploaded the tracking number within your handling time, and refunded the buyer when the case was filed, and tracking later shows the package is Delivered, ebay will reimburse you. I have read a few posts that ebay does this automatically.