customer wants to pick up the items for paid shipping

Question

A customer purchased several items separately and paid for them. He is in the same area as me and wants to pick up the items. What are my options? Do I cancel the orders and have him repurchase them? Is there an option for him to pick up and not pay the shipping? Please help!

comics-scifi-collectibles · Answer

@seoul_chic

There are two ways to handle this. The value of the item would determine which method I personally would use. The second option will not have anyway to prove delivery so if the buyer files a refund request for item not received you will lose the case.

OPTION 1. The best way to handle this so you have proof of delivery is to cancel the sale as problem with buyers address. Refund the buyer. Relist with LOCAL PICK UP ONLY.

Then the buyer receives QR code or 6 digit code in an email that you enter into the eBay app as proof of delivery. Without this your funds may be held longer and you will not have any proof of delivery.

OPTION 2. The other option is to just refund the buyer the shipping cost from the drop down menu next to the sold item. Reason, shipping adjustment.

Select Mark as Shipped from the down menu next to the item. This will count on your metrics as no tracking uploaded but one or two won't hurt you any.

Void the shipping label if you already purchased one>>

You can void the label within 28 days of purchasing it from the actions drop down menu next to the label on this page>

https://www.ebay.com/ship/labels/seller-hub

Then the postal service will refund you in about 3-4 weeks on your all transactions page here>

https://www.ebay.com/mes/transactionlist?sh=true