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Customer wants to cancel a shipped order
I shipped an order yesterday and today received a message that she did not order that her card was stolen ($11.99 Barbie Car) do I cancel the order and refund her immediately? The item is already on its way to her, how do I handle this situation?
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comics-scifi-collectibles
Mentor2 years ago@aigan4237 You can refund her if you wish but are not obligated to do so.
You can issue a refund from the drop down menu next to the sold item on this page> https://www.ebay.com/sh/ord/?filter=status:ALL_ORDERS
I would select OTHER for the reason.
If it was a more expensive item I would suggest a package intercept but that has a fee of $17.50