Customer that says she never purchased an item ....but she did

Question

Have a customer that placed 3 consecutive orders for items...i emailed her to see if she wanted them shipped together and never heard back. I shipped together and issued a refund for combined shipping. She received the box and called me because she never ordered the items.....3 individual orders placed at 1 time to her house and she didn't do it...she was bidding on other stuff but not this stuff...now she wants a refund. I hand make my products with a non refundable listing. She tells me that E...

disneyshopper · Answer

I recommend asking your question here first. We can help with most buying and selling questions. We are experienced buyers and sellers that know eBay policies and procedures.

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