customer service provided by a human

Question

I am a top-rated seller but today my question is as a buyer. The seller hasn't shipped my order but also declined my request to cancel. I have just wasted over an hour of my life trying to get help from eBay but the automated options get me nowhere. Can anyone help me with how I can speak to a HUMAN eBay customer service rep?

comics-scifi-collectibles · Answer

@jl-luck7 . Buyers can only REQUEST to cancel. A seller can accept or decline. Customer service can not force a seller to cancel the order. You will have to wait and file a not received refund request when it is one day PAST the last estimated delivery date or return request. Sellers can have handling times of 0 to 40 days. They just have to make sure that the item arrives by the last estimated delivery date stated on the listing. Sorry your purchase didn't go smoothly. Here's how to get your money back. Look for the last estimated delivery date in your purchase history. You can file a refund request when it is one day PAST the last estimated delivery date . You have 30 days from the last estimated delivery date to file a refund request on eBay. Select your item on this page to start a refund request: https://www.ebay.com/help/buying/returns-refunds/get-help-item-hasnt-arrived?id=4042&st= 4 business days after you file the refund request ask eBay to step in and help if the seller has not refunded you. https://www.ebay.com/help/buying/returns-refunds/ask-ebay-to-step-in?id=4701 If it is more than 30 days past the last estimated delivery date then you can file a refund request on PayPal up to 180 days from the date of purchase. OR if you didn't use PayPal at checkout contact your bank or credit card to report that you didn't receive the item.