Customer Service Problems

Question

Why is it when I ask to speak to a customer service rep in eBay it the AI doesn't let me through. I'm having a hard time setting parameters for running reports and AI doesn't have the logic to help me all AI does is send me articles.

eburtonlab · Accepted Answer

@amerpat1967

You may be better off asking your question here to get suggestions from experienced users.

To contact eBay, use the chat assistant to request a call back by starting on the Help & Contact page and following the links for your issue.

What options you see may depend on your particular issue and how busy that department is at the moment.

Try entering "agent" into the chat window. You may have to provide some context to reach the correct department. If you see a "Still need help?" or "More options" choice, either of those should lead to a call back option.

If you are unable to get a call back, try contacting eBay via social media direct message:

https://www.instagram.com/ebay/

eastlaneave · Answer

@amerpat1967 Let us know what reports you are trying to run and we can probably help you.