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Customer Service Non-existent...
Does anyone know of a way to verbally contact eBay customer service over the phone?
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Discussions in this board are limited to the original poster and Community Mentors
Does anyone know of a way to verbally contact eBay customer service over the phone?
cardkicker613
OP2 years agoIf it was shipped to the authenticator how is there no tracking number? I assume that is because eBay allows you to mark an item as "shipped" even when it's not shipped.
Customer support has advised me to send him a message stating that I have the option to report him as an unresponsive/inactive seller. eBay will also be sending him a message as well pertaining to this complaint. This will affect his account as he will no longer be able to use eBay services if he doesn't respond to eBay in 24-72 hours. Unless his unresponsiveness is for a legitimate reason, I hope they shut his account down because this kind of thievery shouldn't be allowed on the eBay platform.
Not to mention the VERY negative review I plan on leaving.
comics-scifi-collectibles
Mentor2 years ago@cardkicker613. If the seller just marked as shipped but didn't then the not received refund request has to be filed within 30 days of the last estimated delivery date.
I have never heard of eBay allowing a buyer to report a buyer as unresponsive outside of an official refund request.
The only official way to do this is by asking eBay to step in and help 4 business days after opening a request.
The agent you spoke to sounds like they are making things up to appease you which they do sometimes.
They may punish the seller for not shipping by giving them a defect however I have never heard of a forced refund by eBay this far after a sale.
cardkicker613
OP2 years agoThanks for reaching out! I have been trying to contact the seller of an item I purchased since January 27th. The item was purchased in October of 2023 and currently shows as "Shipped to Authenticator" on Nov 3rd. I have so many questions.
- At what point is the seller no longer liable?
- How might I contact an "authenticator" to see what the hold-up is?
- What do I do if an item has shipped but no tracking number is available?
- What actions can I take against a seller who refuses to respond? The issue I am having is that the product I purchased has gone up in value since I purchased it and I am afraid the seller might be trying to get me to issue a refund request so they can list it higher.
This is VERY frustrating.
comics-scifi-collectibles
Mentor2 years ago@cardkicker613 You have 30 days from the last estimated delivery date to file a refund request on eBay for item not received. If it was shipped to the authenticator how is there no tracking number?
While eBay can't force a seller to ship they can force a seller to issue a refund IF the case is filed within the MBG time lines. As a collector I understand that can be frustrating since the item went up in value.
You can try contacting CS but because of the 30 day time limit for not received refund requests you most likely are going to file a refund request with PayPal, or if you didn't use PayPal a charge back with your bank or credit card.
Here's a direct link to customer service>
1. CLICK THIS LINK:
https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid
2. Request a call back or live chat
comics-scifi-collectibles
Mentor2 years ago@cardkicker613 We can help with most buying and selling questions and save you time, we are experienced eBay Mentors who know eBay's policies and procedures. If you ask us your question we'd be happy to help you.
Or if you prefer>>
Here's how to contact eBay customer service:
eBay agents are working from home so you have to request a call back or live chat.
1. CLICK THIS LINK:
https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid
2. Request a call back or live chat
( If you receive the automated chat assistant type AGENT in the small box on the lower right of the linked page then you will see the options to contact a live agent, you may have to answer the chat bots questions before it allows you to connect to an agent, this is so you are connected to the right department)
If you are located outside of US or Canada then you will need to use the Chat option or Social Media
3. Or you can also contact customer service by sending a PRIVATE message on social media.
https://twitter.com/askebay
https://www.facebook.com/eBay/