Customer service issues

Question

Does anyone else get frustrated with - 1. being able to contact a customer service rep. 2. getting anything resolved, Getting a rep. that isn't disrespectful?

eastlaneave · Accepted Answer

@goetzj6813

I'm sorry that customer service has been unpleasant.

In this case, talk to your seller, they will need to manually refund you.

When you return an item by refusing and returning, you give up eBay’s Money Back Guarantee https://www.ebay.com/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy?id=4210

Next time, open a return request and eBay will be able to make sure you get a refund.

If the seller doesn't refund you, file a chargeback on your payment method, PayPal, or credit card.

goetzj6813 · Answer

I returned an item by refusing and returning. Contacted the seller and they knew I was sending back. Talked to a customer service rep who said it was received and a refund would be issued. Then later on I receive an email saying I won't receive a refund because seller said it wasn't returned timely. It was the next day. Ebay knows this . I got another rep who was rude as can be and said I couldn't prove it was sent back even though they told me it was previously. The rep hung up on me. This isn't the first time. I have gotten good ones, but more often than not they are not customer service at all.