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Customer Service Help. What Happened?
I have an issue with an item that I have yet to receive. I tried multiple times to get information on the shipping, and all I got was a shipping number with no movement for two weeks. I contacted the seller, and he originally sent me documents with the shipping receipt and package photos. Upon closer examination of the images, I discovered they needed to be addressed to me. I contacted the seller again, and he then informed me he had yet to be paid from eBay, although I provided him a receipt where it was paid. I keep trying to contact customer service and they send me back to articles I have read multiple times, in the meantime no one can tell me where the item is nor where my money is. Trying to call someone in customer service is virtually nonexistent. EBay is not protecting me here. I would greatly appreciate some advice here.
lady_madonna
Mentor2 years ago@mwhassoc
Go to your Purchase History and you can view the estimated date of delivery.
https://www.ebay.com/mye/myebay/purchase
When the estimated date of delivery has passed by 24 hours, you can file a Refund Request.
https://www.ebay.com/help/buying/returns-refunds/get-help-item-hasnt-arrived?id=4042#section2
mwhassoc
OP2 years agoThank you, I could get a phone call and speak with customer service. Your assistance is greatly appreciated.