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CUSTOMER SERVICE ?
WHY IS IT HARD TO REQUEST A CALL BACK
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Discussions in this board are limited to the original poster and Community Mentors
WHY IS IT HARD TO REQUEST A CALL BACK
eburtonlab
Mentor4 months ago@jimmyd4263
If it was easy to request a call back, users would be complaining about how long it would take to get a call back because too many people would request them for things that cannot be addressed by customer service.
Most issues can be handled without needing to request a call back at all.
You may be better off asking your question here to get suggestions from experienced users.
To contact eBay, use the chat assistant to request a call back by starting on the Help & Contact page and following the links for your issue.
What options you see may depend on your particular issue and how busy that department is at the moment.
Try entering "agent" into the chat window. You may have to provide some context to reach the correct department. If you see a "Still need help?" or "More options" choice, either of those should lead to a call back option.
If you are unable to get a call back, try contacting eBay via social media direct message:
https://www.instagram.com/ebay/