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customer service
is there a number for customer service? i have been trying to reach a live person for 3 days and the virtual assistant keeps going in circles. HHHHELLLLLLPPPPP!
4 comments
hardstylz
OP8 months agothanks for you answer. I have tried to do different topics to escalate the AI or virtual assistant to prompt a phone call but nothing i put in gives me a line to a live customer service agent. FRUSTRATING!!!! this comapny that makes millions off of sellers cant afford to have live representatives to take care of customers???!!!
eburtonlab
Mentor8 months ago@hardstylz
Try social media direct message, then.
eburtonlab
Mentor8 months ago@hardstylz
Another user shared this link which has some old info (I do not know if that phone number still works, for instance), but it has some details and screenshots about navigating the chat assistant that seemed to help that user, who suggested I share it with you:
https://www.channelreply.com/blog/view/ebay-customer-service-guide#%23phone
eburtonlab
Mentor8 months ago@hardstylz
You may be better off asking your question here to get suggestions from experienced users.
To contact eBay, use the chat assistant that you reach from the Help & Contact page to request a chat with an agent or a call back.
What options you see may depend on your particular issue and how busy that department is at the moment.
Try entering "agent" into the chat window. You may have to provide some context to reach the correct department. If you see a "Still need help?" or "More options" choice, either of those should lead to a call back option.
Try contacting eBay via social media direct message:
https://x.com/askebay
https://www.facebook.com/ebay
https://www.instagram.com/ebayforsellers/