Customer Service

Question

Is there anyway other than a phone call to contact customer service? I have wasted my day waiting for them to call and every time I get an email that says they attempted to call me but couldn't get through. My phone has not rung once. It would be nice to chat with a live agent instead of the bot , which is useless and keeps going around in the same circle.

eburtonlab · Answer

@lastjedicollectibles

You may be better off asking your question here to get suggestions from experienced users.

To contact eBay, use the chat assistant to request a call back by starting on the Help & Contact page and following the links for your issue.

What options you see may depend on your particular issue and how busy that department is at the moment.

Try entering "agent" into the chat window. You may have to provide some context to reach the correct department. If you see a "Still need help?" or "More options" choice, either of those should lead to a call back option.

If you are unable to get a call back, try contacting eBay via social media direct message:

https://x.com/askebay

https://www.facebook.com/ebay

https://www.instagram.com/ebayforsellers/