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Customer service
I’ve been trying to get in contact with a representative for 2 days. They keep saying someone will call and they never do. There’s no call filters on my phone and I keep getting something saying they tried to call and couldn’t reach me. No missed calls or voicemails and all my contact information is correct. I haven’t received 2 items I paid for totaling over 300 dollars and the seller just says file a claim with eBay. I’ve contacted the seller and usps and can’t get anyone to do anything.
1 comment
eastlaneave
Mentor10 months ago@npicolo24
Here's what to do about the items that didn't arrive.
I am sorry this happened.
eBay's Money Back Guarantee should apply: https://www.ebay.com/help/policies/-/ebay-money-back-guarantee-policy?id=4210
Here is how to formally request a refund of your full payment:
1) Look at your purchase history here: https://www.ebay.com/mye/myebay/purchase
- View Order Details
- Check the Estimated Delivery Date for your purchase, and
- Check the tracking for your purchase
When it is past the estimated delivery date (and there is no tracking, or the tracking doesn’t show that is close to delivery):
2) Open an "Item Not Received Case". You can do that right here by clicking on the photo of your item and following the steps: https://www.ebay.com/help/buying/-/reporting-item-didnt-receive?id=4042
(If it is not yet time for a case to be opened, it will give you the exact date after you click the photo.)
You will be able to select whether you want the Item or a Refund
-- You have 30 days from the estimated delivery date to open a case)
3) You can check the status of your case here:
https://www.ebay.com/help/ip?topicId=4667
The seller must respond within 3 business days to provide a delivery update, offer a replacement, or give you a refund.
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If you need more help for the missing items, reply back here.
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To reach customer service when call back doesn't work
Try using eBay's social media customer service to get assistance
- https://www.facebook.com/ebay
- https://www.instagram.com/ebayforsellers/
Just sent a private message to the page explaining what happened.