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Customer Service
Anybody have a clue how to contact customer service of this **bleep** company?
7 comments
Locked
Discussions in this board are limited to the original poster and Community Mentors
Anybody have a clue how to contact customer service of this **bleep** company?
mayhemrecords
OP1 year agoThanks for all your help! This should be ebay's responsibility not yours...
Best regards, Marty / Mayhem Records
mayhemrecords
OP1 year agoBefore ebay started doing this about 5 years ago, I was selling around $30,000 a year on ebay.
Now it's probably around 3 or 4 thousand a year. Strange that ebay doesn't care... I'm sure thousands of other people must have the same problem.
comics-scifi-collectibles
Mentor1 year ago@mayhemrecords I recommend asking your question here first then if we can't help you I can give you the best contact method depending on your problem. We are experienced buyers and sellers and know eBay's policies and procedures.
Or if you prefer>>
Here's how to contact eBay general customer service:
eBay agents are working from home so you have to request a call back or live chat.
1. CLICK THIS LINK:
https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid
2. Request a call back
Monday to Sunday 5:00 am to 09:30 pm PST
3. Or you can also contact customer service by sending a PRIVATE message on social media. Customer service verifies your identity before responding.
https://x.com/askebay
https://www.facebook.com/ebay
https://www.instagram.com/ebayforsellers/
6am to 6pm PST
mayhemrecords
OP1 year agoThanks so much for your help. I don't use social media. I've been selling on ebay for well over a decade. I tried to ask the user forum about this problem before... Ebay keeps deleting the names of the bands and/or album titles of my records and CDs that are for sale. Then acts like it's my fault & tags the listings as "missing item specifics". I don't have time to keep fixing these listings over and over...
comics-scifi-collectibles
Mentor1 year ago@mayhemrecords Sorry you didn't get a reply before, that usually happens if you have stumped the Mentor team, plus there are only a small number of us that are active daily.
What listing tool are you using? Are you using the advanced listing tool in Seller Hub?
When does the deletion happen? Is during the listing process or after the items are active?
Is eBay actually removing the listings because they don't have item specifics OR is it just the recommendation to add item specifics notice, I THINK that eBay stopped sending notices for this though.
There is a link to request a call back too>
eBay agents are working from home so you have to request a call back or live chat.
1. CLICK THIS LINK:
https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid
2. Request a call back
Monday to Sunday 5:00 am to 09:30 pm PST
mayhemrecords
OP1 year agoWhat listing tool are you using? Are you using the advanced listing tool in Seller Hub?
I didn't know there was such a thing as a listing tool (or advanced listing tool) my listings are pretty simple... I just click sell similar item and change the necessary info.
When does the deletion happen? Is during the listing process or after the items are active?
The vital info gets deleted later, I think it varies on time. I don't think it's possible to create an ebay listing without the name of the band or title of the record / CD...
Is eBay actually removing the listings because they don't have item specifics OR is it just the recommendation to add item specifics notice, I THINK that eBay stopped sending notices for this though.
All the item specifics are correct until ebay removes them, it's possible that the glitch happens after relisting sometimes, but many of the listings missing "item specifics" have never sold. Probably because nobody can see my listings that are missing any information in the first place. Of course this hurts my business & I'm paying for a certain amount of listings and not getting what I paid for...
comics-scifi-collectibles
Mentor1 year ago@mayhemrecords The only thing I can think of that might cause this is if you are using Sell Similar to relist items. It can lose data sometimes.
Two suggestions.... First is try asking this on the public Selling Board where more sellers can respond and see if they are experiencing similar issues with eBay removing item specifics from Active listings.
Here's a link to the board> https://community.ebay.com/t5/Selling/bd-p/selling-db
There are some great volunteers on that board and all sellers can respond on it.
If the sellers can not help figure it out then you will need to contact eBay customer service. If they only say they will "open a ticket" then don't hold out too much hope of it being fixed. Hopefully you will get an agent that will actually help troubleshoot the problem.
Here's how to contact eBay general customer service:
eBay agents are working from home so you have to request a call back or live chat.
1. CLICK THIS LINK:
https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid
2. Request a call back
Monday to Sunday 5:00 am to 09:30 pm PST
3. Or you can also contact customer service by sending a PRIVATE message on social media. Customer service verifies your identity before responding.
https://x.com/askebay
https://www.facebook.com/ebay
https://www.instagram.com/ebayforsellers/
6am to 6pm PST