Customer service

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Hello everyone I need co contact customer service direct, seller is not refunding or sending merchandise, also I need help with placing ratings, on seller?

leiddav0

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Posted 2 years ago·Last reply 2 years ago

2 comments

leiddav0

OP2 years ago

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Need help with refund items where not delivered

lady_madonna

Mentor2 years ago

Volunteer Ebay Mentor1040 View listings

@leiddav0 wrote:
Need help with refund items where not delivered

@leiddav0

What is the estimated date of delivery according to your Purchase History? Has that date passed already?

IF/WHEN the latest estimated date of delivery has already passed by at least 1 day, you have up to 30 days past estimated date of delivery to file a Refund Request:

Go to your My Ebay page >> Purchase history

Select â€œMore actionsâ€ beside your item and then â€œI didn't receive it.â€
Click the box beside I want a refund.
Select Send request.

If the seller does not respond after 3 days, you can ask Ebay to step in to help you.

Find the item in your Purchase History
Select See request details
Select â€œAsk eBay to step in.â€