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Customer says they were double charged
I have a customer that says she was double charged. My Ebay account shows only one charge.
Customer says that payment was through PayPal . How should I handle this as I don't have PayPal.
1 comment
inceptions
Mentor4 months agoHi @she-92149
You don't need to handle it at all.
Most likely, the buyer is seeing a pending payment as well as the actual payment on his credit card or bank statement. The pending payment should drop off after a few days. If the buyer used a PayPal balance to pay for the item and sees two charges in his PayPal account, he should contact PayPal.