Customer says they were charged twice for an item

Question

I got a message from a buyer this morning and they informed me they were charged twice for an item. The item was 20 dollars. What do I do to help them or figure this out

disneyshopper · Accepted Answer

Let the buyer know that usually the first charge is to make sure the card is valid, and that it will eventually drop off, and that the second charge is the actual debit to the account.