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Customer returning product that was sent out sealed and has since opened it
Hi everyone, the customer bought a pair of Bose headphones sealed in box, and wanted to return it since he said it was not what he wanted. He has broken the seal. I did not send it open and now can’t sell as brand new. Would appreciate any advice please.
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comics-scifi-collectibles
Mentor2 years ago@slumbering_pierrot Your rights as a seller depend on the REASON the buyer used to file the return request. If they chose one the 5 remorse reasons ( the top 5) you do not have to accept the return the request.
Which one of these reasons did they use?